Privacy Policy

We at Amixtra (together with our affiliates, “Amixtra”, “we”, “our” or “us”) respect your privacy and are committed to protecting any personal information we collect from you or about you. This Privacy Policy describes our practices regarding the collection, use, and protection of Personal Data when you use our websites, products, applications, and services (collectively, the “Services”).

This Privacy Policy does not apply to content that we process on behalf of our business clients through specific enterprise offerings, such as our API-based solutions or hardware integrations. For those, our handling of data is governed by the agreements we have in place with those customers.

Information We Collect

We collect Personal Data when you create an account to use our Services or communicate with us in the following ways:

Account Information: When you set up an account with us, we gather information related to your account, including your name, contact details, account credentials, date of birth, payment information, and transaction history (collectively referred to as “Account Information”).

User Content: We collect Personal Data that you provide as input to our Services (“Content”), which includes your prompts and any other content you upload, such as files, images, and audio, depending on the features you utilize.

Communication Information: If you reach out to us through email or our social media pages, we may collect Personal Data such as your name, contact information, and the content of your messages (“Communication Information”).

How We Use Your Information

• Log Data: We collect data that your browser or device automatically sends when you access our Services. This log data includes your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and details about how you interact with our Services.
• Usage Data: We gather information regarding your usage of the Services, such as the types of content you view or engage with, the features you utilize, and the actions you take. This also includes your time zone, country, access dates and times, user agent and version, type of device (computer or mobile), and your internet connection.
• Device Information: We collect details about the device you use to access our Services, including the device name, operating system, device identifiers, and the browser in use. The information collected may vary based on the type of device and its settings.
• Location Information: We may identify the general area from which your device accesses our Services based on information like your IP address. This helps enhance security and improve your experience, such as detecting unusual login activity to protect your account or providing more accurate responses. Additionally, some of our Services allow you to share more precise location data from your device, such as GPS information.
• Cookies and Similar Technologies: We utilize cookies and similar technologies to operate and manage our Services and enhance your experience. If you use our Services without creating an account, we may store some of the information outlined in this policy using cookies, which help maintain your preferences across browsing sessions. For more details on our use of cookies, please refer to our Cookie Notice.

Retention

We will retain your Personal Data only for as long as necessary to provide our Services to you or for other legitimate business purposes, such as resolving disputes, ensuring safety and security, or fulfilling our legal obligations. The duration for which we keep Personal Data will depend on several factors, including:

• The purpose for processing the data (e.g., whether we need it to deliver our Services).
• The volume, nature, and sensitivity of the information.
• The potential risk of harm from unauthorized access or disclosure.
• Any legal obligations we must comply with.

In some instances, the retention period may be influenced by your settings. For example, temporary chats in our Services will not be saved in your history and will be retained for up to 30 days for safety reasons. You can find more information about data controls in our documentation.

Your Rights

Depending on your location, you may have certain statutory rights concerning your Personal Data. These rights may include:

• Accessing your Personal Data and information about how it is processed.
• Deleting your Personal Data from our records.
• Updating or correcting your Personal Data.
• Transferring your Personal Data to a third party (right to data portability).
• Restricting how we process your Personal Data.
• Withdrawing your consent if we rely on consent as the legal basis for processing at any time.
• Objecting to how we process your Personal Data.
• Filing a complaint with your local data protection authority.

You can exercise some of these rights through your Amixtra account. If you are unable to do so, please submit your request via our privacy portal or contact us at info.support@amixtra.com.

Note on Accuracy: Services like ours generate responses by interpreting user requests and predicting the most likely subsequent words. Occasionally, these predictions may not be factually accurate. Therefore, you should not rely solely on the factual accuracy of the output from our models. If you notice any inaccuracies in the output related to you and wish to request a correction or removal, please submit your requests through our privacy portal or to amixtra.com, and we will evaluate your request in accordance with applicable laws and the technical capabilities of our models.

Amixtra processes your Personal Data for the purposes outlined in this Privacy Policy on servers located in various jurisdictions, including the Philippines. While data protection laws may differ by country, we apply the protections described in this policy to your Personal Data, regardless of where it is processed, and only transfer that data through legally valid transfer mechanisms.

Security

To prevent loss, misuse, and unauthorized access, disclosure, modification, or destruction of Personal Data, we use appropriate technological, administrative, and organizational precautions. But it's important to understand that no email or online conversation is completely error-free or safe. As a result, we advise you to exercise caution while entering information into our services. Furthermore, any infractions of security or privacy settings on our services or on websites owned by third parties are not our responsibility.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically. When updates occur, we will publish the revised version along with the effective date on this page, unless a different form of notification is required by applicable law.

Contact Us

For questions about this Privacy Policy, please contact us at info.support@amixtra.com